Refund policy
Return & Refund Policy
At Exclusive Stuff, we want you to be satisfied with your purchase. If you wish to return an item, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn where reasonably applicable, with tags where applicable, and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.
To start a return, please contact us at support@exclusivestuff.store before sending the product back. We will provide you with return instructions and the appropriate return address.
Please do not send returns to our business or postal address unless we have specifically instructed you to do so.
14-Day Right of Withdrawal (EU/EEA Consumers)
If you are a consumer in the European Union or European Economic Area, you generally have the legal right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to the exceptions provided by law.
Our 30-day return period gives you additional time to request a return. Your statutory consumer rights remain unaffected.
Return Shipping Costs
If you exercise your right of withdrawal because you have changed your mind, the direct cost of returning the product is normally your responsibility, unless we have agreed otherwise.
If you receive an incorrect, damaged or defective product, please contact us as soon as possible. Where the issue is our responsibility, we will provide an appropriate solution and you will not be required to bear return shipping costs that should legally be borne by us.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If an item is defective, damaged or incorrect, contact us at support@exclusivestuff.store and include your order number and, where helpful, photographs showing the issue. We will assess the situation and arrange an appropriate solution.
Exceptions / Non-Returnable Items
Certain products cannot be returned where an exception permitted by applicable consumer law applies. This may include:
- personalised or custom-made products;
- perishable goods;
- sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery;
- other products excluded from the statutory right of withdrawal under applicable law.
Please contact us if you are unsure whether a particular product can be returned.
Exchanges
If you would like a different product, colour or variant, please contact us. Where appropriate, the quickest option may be to return the original item and place a new order.
Refunds
Once we have received and inspected your return, we will inform you about the refund. If the return is approved, the refund will be made to your original payment method.
For a valid exercise of the statutory right of withdrawal, we will refund the payments we are legally required to refund, including standard outbound delivery costs where applicable under consumer law. Additional delivery costs resulting from your choice of a more expensive delivery method than our standard delivery option do not have to be refunded.
We may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first, where permitted by law.
After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Contact
For return or refund questions, contact:
Exclusive Stuff / Profit Sales
Email: support@exclusivestuff.store
Telephone: +31 (0)20 333 0010
This policy does not limit any mandatory consumer rights available to you under applicable law.