Shipping policy

Shipping Policy

At Exclusive Stuff, we aim to process and deliver your order as quickly and reliably as possible. As we work with different suppliers and fulfilment partners, delivery times may vary depending on the product and destination.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

During busy periods, public holidays or promotional events, processing may occasionally take longer.

Estimated Delivery Times

Estimated total delivery times, including order processing, are:

The Netherlands: approximately 5–13 business days
Other EU countries: approximately 5–15 business days
United Kingdom: approximately 7–23 business days
United States and Canada: approximately 7–23 business days
Other international destinations: approximately 7–23 business days

These are estimates and not guaranteed delivery dates. Customs procedures, local carriers, weather conditions, public holidays and other circumstances outside our reasonable control may cause delays.

Where a different estimated delivery time is stated on a product page or during checkout, the information provided for that specific order should be taken into account.

Shipping Costs

The Netherlands: €6.95 per order. Shipping is free for orders of €50 or more.
Other EU countries: €12.95 per order. Shipping is free for orders of €75 or more.
International destinations outside the EU: €12.95 per order. Shipping is free for orders of €100 or more.

The applicable shipping cost is displayed during checkout before you complete your purchase. The free-shipping threshold is calculated using the order value shown during checkout.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched. Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Packages

Products in the same order may be shipped separately because we work with different fulfilment partners. You may therefore receive multiple packages at different times. You will not be charged additional shipping costs solely because we split an order into multiple shipments.

Incorrect or Incomplete Address

Please make sure that your delivery address is complete and correct before placing your order. If you discover an error, contact us as soon as possible at support@exclusivestuff.store.

Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please check your tracking information first. If you still need assistance, contact us at support@exclusivestuff.store with your order number.

We will investigate the shipment with the relevant carrier or fulfilment partner where appropriate.

Customs, Duties and Import Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination and applicable law. Where such charges are not collected from you at checkout, they may be payable by you upon import or delivery.

Any applicable charges will be handled in accordance with the information provided at checkout and applicable consumer law.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@exclusivestuff.store. Include your order number and, where helpful, photographs of the item and packaging so that we can resolve the issue.